JEWELRY CARE

HOW TO TAKE CARE OF YOUR JEWELRY

                     Velowe is not responsible for the maintenance of your jewelry.

But we want to help you enjoy it for a long time to come, so here are some tips to create a routine for your favorite jewelry pieces, and help prevent loss of shine.

 Your jewelry can lose its shine when exposed to air for a long period of time.  Like most jewelry, Velowe jewelry can be eroded and tarnished by repeated exposure to water. We strongly recommend taking off your jewelry before going to bed, showering, applying lotion, or makeup, or taking part in any physical activity.

 Avoid exposure to certain chemicals or environments that can erode your jewelry. These include perspiration (sweat), perfumes, cleaning products, chlorine, salt water, etc.

To help your gold- and silver-plated pieces shine for longer, use a soft cloth or microfiber towel, lightly dampened with water. Gently rub your piece, going slowly to avoid scratching the surface.

To clean: 

                             ❤ Use warm water and mild soap

                             ❤ Polish chain with a soft cloth or polishing cloth

                             ❤ Always dry the jewelry before storing

                             ❤ Store jewelry in their separate compartments

Although VELOWE jewelry is meant for any occasion, and we want you to wear it every day, please note VELOWE cannot guarantee the gold-plating of our items will last forever, as gold- and silver-plated items are generally more fragile and lose color over time.

The fading process will depend on use of chemical products on the skin, how much the wearer sweats, or even the pH level of the individual’s skin. In this case, it is not our responsibility to refund or exchange your item. For this reason, it is particularly important to ensure suitable care of your gold- and silver-plated jewelry.

 DOES VELOWE OFFER REPAIRS/REPLACEMENTS?

It’s rare, but accidents happen! Please contact us:

with your name, order number, and photos/details. This will allow us to assist with next steps and notify you of any fees prior to sending your item in.